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TERMS & CONDITIONS
Our online store is hosted on k-eCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
When purchasing through this website, you agree to be bound by the present contract. Plan B Games Inc. reserves the right to reject or cancel any purchase made with the website.
Online purchases made on this website are available worldwide and are subject to shipping charges. The warehouses for online purchases are situated in Canada and in Germany.
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The prices shown on this website are the Manufacturer's Suggested Retail Price (MSRP). Applicable taxes are not included in the prices displayed and are added at the time of purchase.
To overcome the unpredictable market fluctuations, Plan B Games Inc. reserves the right to modify at any time, without prior notice, the prices of the products offered on its website.
All prices are listed in US dollars.
Shipping charges for orders are based on the location of the selected warehouse, the destination and service selected. It includes handling in our Canadian or German warehouses and delivery to the address provided by the customer.
Please note that shipping charges do not include eventual customs fees, tariffs or import taxes. These might be applied by concerned authorities as a third party and are your responsibility. If you refuse the shipment upon reception, you will be refunded for the value of the items ONLY once Plan B Games inc. has received the items to its warehouse by the carrier.
Once you place an order through our website, you will receive an e-mail confirming receipt of your order. It is strongly recommended that you keep this e-mail as it is your proof of purchase and will be requested in case of any problems.
Plan B Games Inc. ensures that enough products displayed on its website are available. However, Plan B Games Inc. cannot guarantee that all products are available at all times.
Plan B Games Inc. will not be held responsible for any product that is out of stock.
Plan B Games Inc. will ship an ordered product within the next 30 days following the moment the order was placed on their website. If Plan B Games Inc. is unable to ship within this period, one of our representatives will write or contact you to ask for your instructions. This does not include pre-orders where payments have been collected in advance.
Plan B Games Inc. reserves the right to limit quantities ordered through its website.
The total amount of your order must be paid via Paypal or with a credit card at the time of purchase.
It is your responsibility to ensure that the billing information you enter, including the mailing address and your credit card information, are accurate and up to date. You also agree to send us any changes to your billing information for prompt service.
REFUND AND RETURN POLICY
Plan B Games Inc. offers to refund your order if you make the request before the order is shipped or if we are unable to resend an order lost in the mail. We will also replace or refund any errors on our part, without any charges.
If you want a refund after receipt of your order due to an error on your part, such as a change of mind, you will have to return the goods at your expense. Only the value of the returned goods will be refunded after receipt at one of our warehouses. The merchandise must be in good condition and sealed with its original plastic wrap intact. In the case of merchandise returned in poor condition or not sealed in its original plastic wrap intact might be refused, and a partial refund may be granted at our discretion.
If your product is defective, or if there was an error in the order, you must communicate with Plan B Games Inc. and provide information on the nature of the defect and ideally, provide pictures. Plan B Games Inc. will replace the defective components, free of charge, within a reasonable amount of time once the request is received.
Plan B Games Inc. however does not provide replacements for damaged game boxes or broken box inserts.
SHIPPING & RISK OF LOSS
Products are shipped to the address provided by the customer.
If the order contains pre-ordered items, the order will be held until all the items are available to be shipped together, unless you inform us otherwise. In this case, additional shipping charges will be applied.
In the event where it is impossible to deliver the products to the address provided, the carrier will return the merchandise to Plan B Games Inc. The customer will have to pay again for a second shipment if the customer is responsible for this delivery issue.
Plan B Games Inc. is also not responsible for any custom clearance invoice from the carrier you may receive before or after the delivery.
These policies constitute the agreement between Plan B Games Inc. and the users of this website regarding the use of this site. Any delays or inactivity of Plan B Games Inc. to enforce any part of this agreement does not mean in any way that it renounces any parts of this agreement. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Plan B Games reserves the right to make changes to its site, policies, and these terms & conditions at any time.
For any questions or comments, you may contact Plan B Games Inc. customer service at firstname.lastname@example.org